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Terms & Conditions

Terms of Service.

These terms define the legal relationship between you and Cluster Outfits Private Limited regarding your use of our website, commercial communications, and business inquiry services.

Effective Date: January 1, 2025•Last Updated: October 10, 2026•Version 2.1

1. Acceptance of Terms

By accessing, browsing, or utilizing the website (clusteroutfits.com) or submitting inquiries through our digital channels, you acknowledge that you have read, understood, and agreed to be bound by these Terms of Service and our Privacy Policy.

If you are entering into these terms on behalf of a retail store, distributor, corporation, or partnership entity, you represent and warrant that you possess full legal authority to bind that entity to these provisions.

2. Corporate Entity & Operations

This platform is owned, maintained, and operated by:

Cluster Outfits Private Limited
Incorporated under the Indian Companies Act, 2013
Registered Office: Thujanth, B&B Tower, TVM road, near Indian Coffee House, Pulamon Junction, Kottarakkara, Keralam 691531

Cluster Outfits operates as an integrated apparel conglomerate managing brand incubation (Cluster and Matrutva), high-velocity industrial manufacturing (Texvia Garments), multi-state retail distribution, and franchise operations (Crew-D).

3. Intellectual Property Rights

All content published on this website, including but not limited to brand names, logos, trademarks (Cluster®, Matrutva®, Texvia®, Crew-D®), apparel designs, lookbook photographs, graphic banners, editorial copy, product catalogs, and website code, are the proprietary intellectual property of Cluster Outfits Private Limited.

Restricted Use: You may not copy, scrape, modify, reproduce, republish, distribute, or create derivative works from any material without prior explicit written permission from our authorized signatories.

4. Wholesale & Retail Counter Terms

Inquiries submitted regarding stocking Cluster or Matrutva merchandise in A-Class and B-Class retail counters are subject to commercial vetting:

  • Submission of wholesale interest does not guarantee exclusive territory or supply allocation.
  • All trade supplies are governed by formalized Purchase Orders (PO), Proforma Invoices, GSTIN verification, and defined dispatch schedules.
  • Wholesale pricing tiers, Minimum Order Quantities (MOQ), and payment credit terms are determined independently based on partner verification.

5. Crew-D Franchise Inquiries

The Crew-D concept overview and franchise enquiry form provide preliminary information to prospective franchisees, entrepreneurs, and retail partners.

Non-Binding Preliminary Expression:The submission of a franchise inquiry or application form does not constitute an offer, commitment, or guarantee to grant a Crew-D retail franchise. Binding franchise relationships are established solely upon execution of formal Franchise Agreements, compliance checks, and location feasibility approvals.

6. Contract Manufacturing (Texvia)

Inquiries for contract apparel manufacturing through our Texvia precision garment production units in Kerala and Tamil Nadu are governed by separate Master Supply Agreements (MSA), Technical Specification Sheets, Fabric Quality Standards, and Delivery Schedules.

7. User Conduct & Acceptable Use

While using our website and digital services, you agree not to:

  • Provide fraudulent, misleading, or stolen contact information or business credentials.
  • Engage in automated data collection, scraping, or crawling without written authorization.
  • Introduce malicious code, viruses, or exploit server vulnerabilities.
  • Impersonate Cluster Outfits personnel, brand representatives, or retail agents.

8. Disclaimers & Limitation of Liability

The information provided on this website is for general informational purposes. While we strive to maintain accurate catalog representations, fabric descriptions, and operational statistics, we do not warrant that all content is entirely error-free or uninterrupted.

To the maximum extent permitted under applicable law, Cluster Outfits Private Limited shall not be liable for any indirect, incidental, consequential, or punitive damages resulting from your use of or inability to access this website.

9. Governing Law & Dispute Resolution

These Terms of Service and any commercial relationships arising out of the website shall be governed by, construed, and enforced in accordance with the substantive laws of India.

Any legal dispute, action, or proceeding arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the competent courts in Kottarakara / Kollam, Kerala, India.

10. Modifications & Inquiries

We reserve the right to revise or replace these Terms of Service at any time. Material changes will be indicated with an updated “Last Updated” date at the top of this page.

For any legal questions or notices, please contact us at: contact@clusteroutfits.com or write to our registered office in Kottarakara, Kollam, Kerala.