Privacy Policy.

This Privacy Policy applies to all services, digital platforms, websites (including clusteroutfits.com), communication channels, and business operations managed by:

It governs how we collect, store, process, and disclose information across our corporate brands including Cluster (contemporary womenswear), Matrutva (maternity and nursing apparel), Texvia (smart manufacturing facilities), and the Crew-D retail franchise network.

We collect information that you directly provide to us, as well as limited technical telemetry generated when you interact with our platforms:

A. Information You Provide Directly

• Contact Details: Your full name, corporate title, email address, phone/WhatsApp number, and postal communication address.
• Franchise & Retail Applications: Store location preference, investment budget range, commercial property details, carpet area, and business experience submitted through our Crew-D franchise enquiry desk.
• Wholesale & Manufacturing Queries: GST identification number (GSTIN), business legal entity name, retail counter numbers, and order requirements.
• Inquiry Communications: Any messages, feedback, resumes, or inquiries you submit through our contact forms or email inboxes.

B. Information Collected Automatically

• Device identifiers, operating system version, and browser types.
• IP address, referring domain, general geographical location (city/state level).
• Page interaction metrics (time spent, scroll depth, and navigation paths).

We utilize the collected information strictly for legitimate commercial and operational purposes, including:

We do not sell, rent, or trade your personal or business data to third-party marketing brokers or advertisers under any circumstances.

We may share your data solely with vetted enterprise partners under strict confidentiality agreements:

• Logistics & Courier Operators: To facilitate direct delivery of textile orders, lookbooks, and fabric swatch samples.
• IT & Cloud Infrastructure Providers: Secure hosting, encrypted email transmission, and database storage providers.
• Statutory Authorities: Where disclosure is legally mandated by judicial orders, GST authorities, or law enforcement bodies in India.

We implement administrative, physical, and technical safeguards designed to protect your information against unauthorized access, loss, alteration, or disclosure. All web communications are transmitted through Secure Sockets Layer (SSL / TLS) encryption.

We retain personal data only for as long as necessary to fulfill the purposes for which it was gathered, or as mandated by applicable statutory retention periods under Indian commercial law.

Subject to applicable Indian laws, including the Digital Personal Data Protection Act (DPDPA), 2023 and the Information Technology Act, 2000, you hold the following rights:

• The right to request a summary of personal information we hold about you.
• The right to request correction or updating of inaccurate data.
• The right to withdraw consent for direct marketing updates or franchise newsletters at any time.
• The right to request deletion of your information, subject to statutory retention obligations.

Our website uses cookies and similar technologies to improve browsing experience, retain user selections, and analyze anonymized site traffic. For complete details on the cookies we use and how to control your preferences, please consult our dedicated Cookie Policy.